Customer Success Manager – (Full-Time)
- Department : Customer Relations
- No. of Openings : 2
- Job Type : Full-Time
- Location : Berlin, Germany
- Salary range : $70k to $90k (Based on your experience)
- Working days : Weekly 05 days. Monday to Friday. 09 AM to 06 PM (Lunch Break 01 Hour)
- Application Deadline : July 10, 2025
- Experience Required : 4+ Years
We’re looking for an enthusiastic and experienced Customer Success Manager to join our client-centric team in Berlin, Germany. You’ll be the main point of contact for onboarding and retaining customers, ensuring they get the most value from our IT products and services. This is a strategic role requiring proactive communication, problem-solving, and a genuine passion for delivering an exceptional customer experience.
You’ll play a critical role in shaping the post-sales journey, reducing churn, and turning customers into long-term partners and advocates.
What you'll get to do...
Own the customer relationship post-sale, from onboarding to renewal
Understand customer business goals and align product capabilities with their needs
Serve as the voice of the customer internally, driving feedback to product and development teams
Monitor customer health metrics and usage patterns to proactively resolve risks
Develop success plans and lead regular check-ins and QBRs (Quarterly Business Reviews)
Collaborate with sales, support, and engineering to deliver smooth customer experiences
Identify upsell/cross-sell opportunities and assist the sales team in expansion
Your experience should include...
4+ years of customer success, account management, or client-facing role in the tech industry
Strong communication, relationship management, and problem-solving skills
Experience working with SaaS or IT-based platforms
Ability to handle high-value accounts and navigate enterprise-level stakeholders
Data-driven mindset and familiarity with CRM and support tools (e.g., HubSpot, Intercom, Zendesk)
Comfortable with presenting to senior executives and C-level clients
You might also have...
Experience with customer lifecycle management platforms (e.g., Gainsight, Totango)
Background in IT project management or technical support
Knowledge of KPIs related to retention, CSAT, NPS, and LTV
A proactive, customer-first attitude with strong emotional intelligence
Multilingual capabilities (especially German or French)
Great Benefits...
Performance bonus structure + equity options
Medical, dental, and vision insurance plans
Life & disability insurance
Paid training, certifications, and career development support
Flexible PTO policy and remote work options
Onsite wellness programs and international travel opportunities
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